Detailed Description of Hotjar features:
Hotjar's main feature is the ability to record visitor sessions on your website, and then play them back to analyze visitor behavior. This allows you to see how visitors are interacting with your site and identify any pain points they may be experiencing. Another important feature is the heatmaps, they allow you to see where visitors are clicking and scrolling on your website, giving you a deeper understanding of how they're interacting with your site. With this feature you'll see which parts of your website are being ignored and which parts are getting the most attention. Hotjar also includes a range of other features like visitor polls and surveys, which allow you to gather direct feedback from visitors. This can be extremely valuable in understanding user behavior and identifying pain points. Hotjar also includes a feature for recruiting user testers, it allows you to find and hire users to test your website and provide you with feedback on their experience. And it also include form analytics and funnel analysis features that help you understand how users interact with your forms and where they are dropping off in your conversion funnel.
Real-world use cases:
I've been using Hotjar on several of my own projects and it's been a game-changer for understanding user behavior. On one project, we were able to identify that a lot of visitors were struggling to find the search bar. Using Hotjar's heatmaps, we were able to see that visitors were searching for the search bar in the top-right corner of the screen, but it was actually located in the top-left. We were able to quickly make the change and improve the user experience. Another time, we were able to identify that a lot of our visitors were dropping off at a specific point in our checkout flow. Using Hotjar's funnel analysis, we were able to see that the drop-off was occurring at a section that required visitors to create an account. We made the decision to make that section optional and saw a significant increase in conversions.
Conclusion
Hotjar is a powerful all-in-one website visitor recording and analysis tool that offers a wide range of features to help you understand user behavior and improve the user experience on your website. It's an essential tool for any UX/UI designer, product manager, or stakeholder looking to create a better user experience on their website. Try Hotjar today and take the first step towards creating a better user experience for your visitors.